FREQUENTLY ASKED QUESTIONS
Q: I’m very interested in your products. Do you mail out samples so customers can try them out before they buy?
A: At this time, we do not send samples through the mail. We do carry a trial size on certain products.
Q:Which product would you recommend for acne prone skin.
A: Our 100% moringa oil and skin defense products are our top picks for acne prone skin.
Q:When does my order ship out.
A: Orders are processed and shipped in three to four business days.
Q:How do I use a promo code?
A: If you sign up for our email newsletter or "like" us on Facebook you'll start receiving some fun perks, like the occasional promo code for a limited-time discount on select items. To use a code, simply enter it during checkout. Only one promo code is allowed per order, so if you have 2 codes you'd like to use, pick the one that gives you the best deal. Sorry, promo codes won't work on our Good Buys, which are already crazily discounted. Promo codes cannot be applied to past purchases and there no rainchecks on out-of-stock items.
Q:Do you sell wholesale?
A: Yes we do! For wholesale enquires please email for pricing.
Q: Are your products tested on Animals?
A: We do not test on animals or have animal bi-products as ingredients.
Q: Are your products certified organic?
A: 80% 0f our ingredients are certified organic,and we are working hard to certify the natural 20%.
Q: How do I request a catalog?
A: At this time, we do not offer a catalog of our products. All of our products can be found online at http://www.kosianaturals.com.
Q: What carrier do you use to ship out products.
A: We partner with both UPS and USPS to ship our products. If your address is a PO Box, APO/AFO, it will ship via USPS. All other addresses within the continental United States will ship via a combination of UPS and USPS. The package is shipped via UPS to you local post office and then delivered via USPS for the remaining leg of the delivery. This ensures that we can keep our delivery costs low and pass the savings on to you. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays. For more details, read about our shipping policies here.
Q: Do you ship to military addresses?
A: Yes, we ship to military addresses via United States Postal Service. When entering your address, you have to click on the box to indicate that your address is a P.O. Box, APO, AFO option.
Q: Do you ship internationally?
A: Yes we do! Simply put the items you wish to purchase in our Shopping Cart and choose your country and checkout. We will take care of the rest.
Q: Where can I send my request for samples for my upcoming event?
A. You can send your request for samples to
Q.How do I make an exchange or return?
A.t's simple — call us and we'll get you started. We hope you love our products as much as we do, but if not, we'll take care of it. Please call us at .
Q.How long will my exchange or return take?
A.Return ground shipping can take up to 7 business days, depending on the shipping distance. After we receive your return at the warehouse, please allow up to 10 business days for the return to be posted to your original method of payment.
Q.If you live in Alaska or Hawaii:You may return your order at your own expense with no restocking fee. Please contact us to coordinate this.
If you live in Canada:Please contact our customer service department and we will create a solution for you.